Help Centre
Completing the KYC (Know Your Customer) verification process is necessary to ensure our security and compliance. Here’s a detailed guide on how to complete the process:
You must upload specific documents to complete the KYC verification process. We require your Proof of Identity and your Proof of Address. We accept a copy of your National ID or Passport as Proof of Identity. Your Proof of Address document must not be older than three months. KYC verification cannot be completed if you provide expired documents. Please submit the most recent and valid documents.
Once you have gathered the necessary documents, you need to upload the documents.
A notification on your Client Dashboard prompts you to start the Documentation Verification process. Click on the “Upload Documents” button to be directed to the “Settings” page. You will see three tabs, “Personal Info, Documents and Security”. Click on the “Documents” tab.
On the ” Settings – Documents ” page, you will find a list of the KYC documents that must be uploaded. Click the “Upload” button next to “Copy of ID” and upload clear copies of your Proof of Identity. Click on the “Upload” button next to “Proof of Address” and upload clear copies of your Proof of Address. Click the “Save Changes” button.
After successful submission, the “Upload Button” will change to “Review”. The verification process takes a maximum of 24 hours.
You will receive a notification to inform you once your documents have been approved. The “Review” button will change to “Approved” once your documents have been verified.
It’s important to note that failure to pass the KYC verification process will result in the rejection of your TurboTrade.Fund Challenge Account application. If you encounter any difficulties or have questions during the KYC verification process, please use the LiveChat facility on our website to contact the TurboTrade.Fund Support Team for help.